INTRODUCTION

As the pioneer and market leader in the manufacturing of refractory materials in Malaysia, we serve customers world-wide with reliable and efficient refractory solutions across multiple industries – iron, steel, foundry, aluminium, cement, lime, petrochemical, incinerators and boilers.

We pride ourselves on being Malaysia’s first monolithic and insulating firebrick manufacturer, operating with a well-trained workforce; dedicated to producing materials to the highest standard of quality that our customers have come to rely on.

Associated Refractories Manufacturer Sdn Bhd (ARM) is an ISO 9001 certified company under SIRIM QAS, Malaysia’s leading certification, inspection and testing body. All materials are supplied to certified quality standards, with the flexibility of customised products supplied on customers’ requests.

Our commitment to continually provide the best product performance has led to continuous investment in production facilities, the development of new technologies and new products to satisfy the ever-changing needs of our customers and the industry.

ISO 9001 : 2015 Certified

International Exports

European Technology

Highest Standards

Malaysia’s first ALL CASTABLE refractory manufacturer, operating with a well-trained workforce, dedicated to producing materials to the highest standard of quality that our customers have come to rely on.

CORPORATE RESPONSIBILITY

At ARM, we are committed to comply with all environmental legislation, industry standards and contract requirements while ensuring a safe work place across all of our business activities.

We recognize sustainable development as a high priority and are committed to developing solutions which includes the training of our employees in “best practice” procedures to seek improvements in our work place practices as well as the implementation and the monitoring of control systems on our work sites.

Employees are highly encouraged to actively participate in all sustainable development procedures and practices to ensure our operational planning gives due consideration to both the environment and wider communities.

QUALITY POLICY

Our Quality Policy is to:

Effectively meet, exceed and satisfy our customer’s and other relevant interested parties requirements, needs and expectations

Continually improve the effectiveness of both the quality management system and the provision of our products and services

Communicate and train our employees about the quality documentation to improve their competency in performing their tasks

Consistently providing a framework for reviewing quality policy and quality objectives

Comply with relevant regulatory bodies, statutory and legislation

QUALITY OBJECTIVES

Sales & Marketing

✓ To meet and exceed customer needs, requirement & expectations

✓ Less customer complaint

Account & Admin

✓ To provide required training for employees

✓ To ensure on-time delivery from suppliers

Quality

✓ To reduce reject in finished products

Production

✓ To reduce down time in production process